01. The fastest way: delete your account in the app
- Open the CommaDay app.Make sure you are signed in with the account you want to delete.
- Open Settings from My Page.Go to My Page → Settings → Delete Account.
- Read the notice and confirm the deletion.A completed account deletion cannot be undone.
02. If you cannot use the app
Send the email address you used to sign in and your sign-in method (Google or Apple) to dev@aimhyer.io. We will delete your account after verifying your identity; we will never ask for your password.
03. Data that is deleted or retained
| Category | Data concerned | Handling and period |
|---|---|---|
| Deleted | Account identifiers, emotion records, AI conversations and summaries, assessment responses, usage records, push tokens, subscription entitlements | Deleted when the account deletion is processed |
| Anonymized | Content already visible to other users, such as stories and comments | Author identifiers are removed; the content may be kept as anonymous content |
| Legally retained | Payment and contract records, consumer complaint and dispute records | Where required by applicable law, payment and contract records are kept for 5 years and complaint and dispute records for 3 years, then deleted |
| Backups | Residual copies in encrypted backups created before the deletion | Kept in a limited manner solely for service recovery, and deleted progressively within 30 days at most |
Payment records held separately by the Apple App Store or Google Play are managed according to each operator's policies.
To keep your account and delete only some of your data, please see the Data Deletion Request guide.